Privacy Policy

Weatherquest Privacy Policy
Weatherquest Limited ("we"/"us"/"our") is committed to protecting your privacy and giving you a safe online experience. This Privacy Policy applies to the Weatherquest website (www.weatherquest.co.uk) (the "Site") and our Software and Services including our WQ Radar services and the Weatherquest Forecast Services (the "Services"). 
Together with our terms of use this policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the applicable data protection legislation, the data controller is Weatherquest Limited of Enterprise Centre University of East Anglia, Earlham Road, Norwich, Norfolk, England, NR4 7TJ.

Collection of your Personal Data
Through your interactions with us and the Site and our Services, we will collect and process personal data about you ("Personal Data").  This will include information that you give us by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. There is also information about your computer hardware and software that is automatically collected by us on each of your visits to the Site. The Personal Data which we collect and process is as follows:
(a)      Information you give us ("submitted data"). The submitted data may include information you give us about you by filling in forms on the Site. It includes information you provide when you register to use the Site and our Software Services (such as WQ Radar), subscribe to any of our Services, and when you report a problem with our Site or our Services. The information you give us upon registration which may include your name, address, e-mail address and phone number, username, password and other registration information, including financial and credit card information. The legal basis for this processing is the performance of a contract when you sign up to use our Site and Services or our legitimate interests, namely the proper administration of our Software and Services.
(b)      Information we get from your use of our Services ("usage data"). We collect information about the Services that you use and how you use them. When you use the Services and the Site we automatically collect and store information. This information may include your browser type and version, length of visit, page views and navigation paths, as well as information about the timing, frequency and pattern of your use of the Services. When you use the Services, we may collect and process information about your actual location. We use various technologies to determine location, including your IP address, GPS and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and mobile towers. The usage data we process may include device-specific information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface), mobile network information or your mobile operating system. This usage data may be processed for the purposes of analysing the use of the Site and our Services. The legal basis for this processing is our legitimate interests, namely the proper administration of our Site and Services.
(c)      We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is consent.

Use of your Personal Data
We collect and use the Personal Data you have provided to us to operate the Site and to deliver the services you have requested.  We may also use your Personal Data to inform you of other products or services available from us.

  • Information we collect about you will be used to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve the Site, to ensure that content is presented in the most effective manner for you and for your computer; as part of our efforts to keep the Site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

Sharing your Personal Data
We will not disclose your Personal Data to a third party without your consent or unless we are satisfied that we are legally entitled to share such data under data protection laws.
We may disclose your Personal Data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
We use a cloud service provider for the purposes of storing data and providing our Services. The data centre at which our cloud service provider’s servers are based is within the UK.
In addition to the specific disclosures of Personal Data set out above, we may also disclose your Personal Data where such disclosure is necessary for compliance with other legal obligations to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Retaining and deleting Personal Data
This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of Personal Data. We shall not keep personal information for longer than is necessary in order to deliver our Services and for to comply with our legal obligations.
We will retain and store the Personal Data of our customers for as long as they are using our Services for the purposes of administering our Services. When a customer informs us that they no longer wish to receive our Services we will mark them on our internal database as inactive. For administration purposes we will retain this information for a period of one year once a customer has been marked as inactive after which time we will permanently delete their Personal Data.
Notwithstanding the other provisions of this Section 5, we may retain your Personal Data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Use of Cookies
The law states that we can store cookies on your machine if they are essential to the operation of our Site but that for all others we need your permission to do so.
The Site uses "cookies" to help to personalise your online experience and help us to improve the Site. A cookie is a small text file that is placed on your hard disk by a web page server if you agree. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We do use some non-essential cookies. One of the primary purposes of these cookies is to provide a convenience feature to save you time or personalise content for you. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register on the Site a cookie helps us to recall your specific information on subsequent visits. When you return to the same page on the Site, the information you previously provided can be retrieved, so you can easily use the features of the Site. 
Cookies also allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. They are also required for the operation of some parts of the Site, for example, cookies that enable you to log in to secure areas of the Site.

We use Google Analytics a popular web analytics service provided by Google, Inc. We use this to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at:  https://www.google.com/policies/privacy/.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience all or some of the features of the site. More information about cookies, including how to block them on all sites or delete them, can be found at AboutCookies.org.

Security of your Personal Data
We use appropriate technical and organisational measures to secure your Personal Data, including storing the data in a controlled, secure environment, protected from unauthorised access, use or disclosure. When Personal Data (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Your rights
Under UK data protection laws individual data subjects have a number of rights in respect of their Personal Data. These include:

  • the right to be informed that processing is being undertaken;
  • the right of access to one’s Personal Data;
  • the right to prevent processing in certain circumstances;
  • the right to correct, rectify, block or erase information; and
  • the right to receive the Personal Data concerning him or her in a structured, commonly used and machine-readable format, and the right to transmit such data to another Data Controller.

You can exercise your rights at any time, including asking to access the Personal Data which we hold about you, by contacting us at info@weatherquest.co.uk.

Links
The Site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Passwords and Security
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Variation
We may occasionally update this Privacy Policy in response to company and our users’ feedback.  We encourage you to periodically review this Policy to remain informed of how we are protecting your information.

Contact Information
We welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy or have any other comments, please contact us at info@weatherquest.co.uk. We will use commercially reasonable efforts to promptly determine and, if necessary, attempt to remedy the problem.

 



 

ADdress

 

School of Environmental Sciences
University of East Anglia
Earlham Road,
Norwich,
NR4 7TJ

Tel: +44 (0) 1603 507605
Fax: +44 (0) 1603 505146
(administration only)
Email: info@weatherquest.co.uk

Registered Number: 4102746